Confirmation emails are usually sent shortly after you place your order. If you don’t see it right away, it may be due to high order volume during a new launch or promotion.

If you still haven’t received your confirmation email within 24 hours, please contact us at timeout@timeout-tbh.com so we can assist you further.

Your order details will be sent to you via email. If you create an account, you can also view your order history and payment status anytime on your account page.

If your order has not yet been shipped, we may be able to make changes. Please contact us as soon as possible at timeout@timeout-tbh.com with your order number and the details you would like to update.

If you used a discount code, you will need to request a new code, as the original one cannot be reused.

Unfortunately, we do not offer exchanges at this time.

The fastest way to get what you want is to return your item and place a new order once the return is accepted. Please contact at timeout@timeout-tbh.com to request a return.

Orders are shipped via UPS, USPS, DHL eCommerce, FedEx, or Amazon Shipping through our 3PL warehouse in the United States.

• Continental U.S.: $6.99 flat rate, free shipping on orders over $60
• Alaska & Hawaii: $18.00 flat rate, free shipping on orders over $120

We’re unable to change your shipping address or modify your order once it has been packed. Please double-check your address during checkout to avoid delivery issues.

Email requests for address changes cannot be guaranteed.

We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping information provided at checkout.

We currently ship to the USA, Canada, UK, France, Australia, Japan, Hong Kong, and Korea. We are working to expand the number of shipping countries.

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at timeout@timeout-tbh.com with photos of:

• The product
• The expiration date and LOT code (found on the bottom)
• The packaging and shipping label with the tracking number

We will review your case and resolve the issue promptly.

You can request a return within 30 days of receiving your order by contacting us via our Contact Us Page.

Returns for Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, we’ll cover the return shipping cost. A full refund will be issued to your original payment method. 

Returns Due to Change of Mind
If your return is due to a change of mind (e.g., no longer needed, not as expected), the customer is responsible for round-trip shipping costs:

• Orders that did not qualify for free shipping:
  Only the return label fee will be deducted. The original shipping fee is not refundable.
• Orders that qualified for free shipping:
  Return label fee plus the original shipping fee will be deducted from your refund.
• Return Label Fees:
  -Continental U.S.: $6.99
  -Alaska & Hawaii: $18
• Partial returns:
  Return label fees apply based on your shipping region (see above).